Communication Support Assistant
Job Description
Operating Title
Communication Support AssistantLong Classification Title
Senior Program Support AssistantCampus Location
DurhamDepartment
UNH Undergraduate StudiesSummary of Position
Acceptable minimum level of education
Bachelor'sAcceptable minimum years of experience
2 yearsAdditional Job Information
Posting Number
PS4586FY24Other minimum qualifications
- Experience and skills in the following areas
- Experience in public relations, journalism, communications, or a related area.
- Experience with graphic design and web management.
- Excellent skills in writing, editing and proofreading content for publication.
- Excellent interpersonal communication and presentation skills.
- Ability to take initiative and work both independently and collaboratively.
- Experience in higher education or an academic setting preferred.
- Ability to coordinate and manage multiple projects simultaneously to meet deadlines.
- Demonstrated skills in problem solving, and critical thinking.
- Office 365 (Excellent/proficiency in Excel, PowerPoint, SharePoint, Teams, Word)
- Technology adept and comfortable learning new software platforms.
Additional Preferred Qualifications
- Portfolio – writing, graphic design, website related samples
- Drupal 9 (or other web content management systems)
- Adobe Acrobat
- Salesforce
- Kaltura or other video capture software.
Salary Information
Quicklink for Posting
https://jobs.usnh.edu/postings/60822Percent Time Information (FTE)
0.94Grade
12EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
Posting Date
06/27/2024Open Until Filled
YesPosting Open to Internal Candidates Only?
NoInterested Internal Candidates Exist?
NoJob Category
Hourly Staff (Non-Exempt)Appointment Type
RegularDrivers License and Physical Requirements. Please check all items that apply.
None applicableDuty/Responsibility
- Assist with processes related to production of the academic catalog, course scheduling, continuous improvement, and communication planning.
- Develop and produce professional, cohesive print and digital materials including handbooks, technical resources, and communications for faculty/staff/students.
- Interpret and transform concepts and ideas from colleagues into descriptive visual materials in varying formats for distribution.
- Research, write, edit and/or proofread materials for communications, resources and publications.
- Assist in creation and prepare documents, presentations, reports, correspondence, curriculum, and promotional related materials as assigned.
- Assist in comprehensive office communications strategy analysis to ensure effective dissemination of information and updates to internal and external stakeholders.
- Ensure compliance with university style and branding guidelines.
- Assist in developing content and maintaining office website.
- Work on special projects as assigned.
Duty/Responsibility
- Support end users in Registrar’s Office software systems, and compliance with related policies, and procedures.
- Coordinate and train end users in groups or individual sessions virtually or in person.
- Communicate, interpret, and clarify Registrar’s Office related matters and specify policy information; recommend updating and/or developing related policies and procedures for continuous improvement.
- Develop training resources in digital and print formats including technical and user guides, procedural instructions, FAQs, video tutorials, etc.
Duty/Responsibility
- Organize and maintain information, files, and procedural office documentation.
- Develop and maintain user guides and technical documentation to assure that accurate up to date information is readily available to end users.
- Write, and/or edit knowledge base articles for end users.
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