COSS Support Specialist
Job Description
Posting Number
PG190681CEPosition Number
NC-00061403-0824Position Type
NC Cooperative ExtensionJob City & State
Mocksville, NCDepartment
Davie County ExtensionWorking Title
COSS Support SpecialistAppointment
12 Month RecurringJob Type
Full-Time - PermanentFTE
1.0Essential Job Duties
Are you looking for a rewarding career that will let you give back to your community? NC State Extension extends research-based knowledge to all North Carolinians, helping them transform science into everyday solutions that improve their lives and grow our state. We are the model of excellence in non-formal, research-based education that advances agriculture, the environment, human health and well-being, youth and communities, while creating prosperity for all North Carolinians.
While our employees are located in NC County offices, they reap the benefits of employment at NC State University. Some of our benefits include:
· Paid time off
· Paid tuition
· Health Insurance
· Flexible Scheduling
· Retirement Savings
· Supplemental Benefits Programs
· WolfPerks!
You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
The Support Specialist in this position will provide support to the Extension staff as assigned.
Primary Function of Organizational Unit
North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and educational events, Cooperative Extension agents deliver unbiased, research-based information to North Carolina citizens.
While largely rural, Davie County has a growing suburban population attracted to the county’s low cost of living, top-rated school system, state-of-the-art medical facilities, and excellent quality of life. Davie County offers convenient access to interstates I-40, I-77, and I-85; major cities, such as Winston-Salem, Greensboro, and Charlotte; and the scenic Blue Ridge Mountains. Mocksville, the county seat, offers small-town charm, picturesque rolling landscapes, and a historic downtown area.
To learn more about Davie County, visit www.daviecountync.gov
Primary Function of Organizational Unit
North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and educational events, Cooperative Extension agents deliver unbiased, research-based information to North Carolina citizens.
While largely rural, Davie County has a growing suburban population attracted to the county’s low cost of living, top-rated school system, state-of-the-art medical facilities, and excellent quality of life. Davie County offers convenient access to interstates I-40, I-77, and I-85; major cities, such as Winston-Salem, Greensboro, and Charlotte; and the scenic Blue Ridge Mountains. Mocksville, the county seat, offers small-town charm, picturesque rolling landscapes, and a historic downtown area.
To learn more about Davie County, visit www.daviecountync.gov
Other Work/Responsibilities
Duties and Responsibilities
The Support Specialist in this position will provide support to the Extension staff as assigned.
The Support Specialist is a member of the staff of North Carolina Cooperative Extension (NCCE).
The Support Specialist cooperates with colleagues in NCCE and county leaders in performing assigned responsibilities. The performance of assigned responsibilities is governed by the philosophy, objectives, policies, and procedures of NCCE.
The Support Specialist in this position will provide support to the Extension staff as assigned.
The Support Specialist is a member of the staff of North Carolina Cooperative Extension (NCCE).
The Support Specialist cooperates with colleagues in NCCE and county leaders in performing assigned responsibilities. The performance of assigned responsibilities is governed by the philosophy, objectives, policies, and procedures of NCCE.
Responsibilities include providing support for county Extension staff and other functions in the office including:
- Provide excellent customer service to call-in and walk-in clients;
- Assist with electronic and physical file management;
- Review/screen mail, process outgoing mail, and coordinate mass mailings;
- Maintain and update office website and social media accounts;
- Coordinate registrations for programs using Eventbrite and other platforms as needed;
- Assists Agents and volunteers with special and recurring projects, promotional events, and related marketing efforts;
- Oversees program and office supplies, general maintenance of the building as assigned, and inventories;
- Cross-train on office financial system and processes with the Administrative Assistant to include but not be limited to making deposits, processing invoices, and completing assignments in Munis;
- Work is done in the time allowed with a high degree of accuracy;
- Maintain professionalism and confidentiality at all times.
Number of Permanent Employees this Position Supervises
N/APercent of Time Spent
N/AIdentify if the Position is Mandatory / Essential / Key
Not ApplicableWork Schedule
Monday – Friday, 8:00 am – 5:00 pm, some evenings and weekends as requiredMinimum Experience/Education
Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience.
Department Required Skills
- Proficient in Google Suite and Microsoft Office (Word, Excel, PowerPoint);
- Strong decision-making, analytical, and communication skills (verbal and written) and the ability to multi-task and prioritize work;
- Ability to work independently and as a team member and have strong customer service skills;
- Ability to work with a broad clientele.
Preferred Years Experience, Skills, Training, Education
- The candidate should be detail-oriented and self-motivated and should be willing to complete assigned University training to advance in the position.
- At least two years of related office experience.
- Previous experience with delivering high-quality customer service.
- Experience in web page management, desktop publishing, newsletter design and preparation is preferred.
Required License or Certification
Driver’s license required
Valid NC Driver's License required?
YesCommercial Driver's License Required?
NoPhysical Required?
NoAnticipated Hiring Range
Minimum $32,562Internal Transfer Only
NoJob Open Date
08/28/2024Quick Link
https://jobs.ncsu.edu/postings/206967AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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