Job Description

Working Title

Position Status

Department

General Summary

Specific Position Duties

•  Assist students, faculty, and staff with troubleshooting hardware and software issues in computer labs, classrooms, and administrative areas.
•  Answer basic questions and provide guidance on IT-related topics, including software installation, network connectivity, and peripheral devices (printers, scanners, etc.).
•  Assist with setting up and configuring computers, monitors, printers, and other devices for use in classrooms and offices.

•  Assist in the installation and configuration of new hardware and software systems for the college.
•  Perform routine maintenance tasks such as software updates, virus scans, and ensuring security patches are applied.
•  Support inventory tracking of hardware and peripherals.

•  Assist with the management of network resources, including setting up wired and wireless network connections.
•  Help ensure that all devices are connected to the network and troubleshooting basic connectivity issues.

•  Maintain records of hardware, software, and IT-related inventory.
•  Assist with documentation of IT processes, workflows, and troubleshooting procedures.
•  Help create user guides and FAQ materials for common technical issues.

Minimum Qualifications

• High school diploma or equivalent.
• Must be enrolled in at least 6 credit hours and eligible for the work-study program.
• Basic understanding of computer hardware, software, and networking concepts.
• Ability to explain technical issues to non-technical users and communicate effectively in both written and verbal formats.
• Strong troubleshooting skills with attention to detail and the ability to learn new technologies quickly.
• Ability to prioritize tasks and manage time efficiently in a fast-paced work environment.
• Ability to work both independently and collaboratively with other IT staff members, faculty, and students.

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