University Cashier, Student Financial Services
Job Description
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Job Description Summary
Summary:
Performs the Student Financial Services’ cashiering functions by ensuring the prompt and accurate processing of all student account payments, departmental deposits, and petty cash disbursements according to federal, state, and university policies and procedures. Prepares and records daily deposits. Analyzes department deposits for accurate accounting and backup documentation. Provides superior customer service via telephone, email and direct customer contact. Analyzes student account activity and provides accurate and timely answers to all inquiries. Performs checks on monthly internal processes. Manages the returning student tuition deposit process. Manages the student and customer ACH draft process.
Job Description
Essential Functions:
- Performs cashiering functions by processing all student payments from multiple sources.
- Reconciles student payments recorded to cash that has been deposited to the bank.
- Analyzes and approves departmental deposits to assure the accuracy of recording revenue.
- Responsible for balancing the cashier’s window daily and ensuring the custody of all cash and checks received. This includes the maintenance of internal cash controls.
- Completes daily deposit.
- Documents, processes, and distributes US Bank Reloadable branded cards to student athletes.
- Completes monthly checks of various Student Financial Services reports.
- Records and reconciles insufficient funds received.
- Generates ACH drafts.
- Maintains and manages all petty cash disbursements.
- Prepares account adjustment requests and journal entries.
- Researches and resolves any accounting questions related to the cashiering function.
- Answers inquiries from students, parents, staff, and other third parties regarding transactions posted to student accounts with a high degree of accuracy and timeliness.
- Manages the yearly tuition deposit process including forfeits and waivers.
- Processes and files tax form 8300 when applicable.
- Performs account recons.
Required Education, Knowledge, Skills, Abilities:
- Associate Degree Business or Accounting or a minimum of three to four years of cash management experience.
- Must be highly detailed and have strong analytical and research skills.
- Working knowledge of accounts receivable and cashiering.
- Understanding of accounting concepts and practices including processing journal entries.
- Ability to solve both routine and complex issues relating to cash disbursements with a high degree of accuracy.
- Apply critical thinking skills to areas of responsibility.
- Capability to deliver first class customer service including communicating clearly and concisely in both verbal and written formats and acting professionally in managing difficult inquiries.
- Demonstrates a high degree of independent decision-making skills.
- Must possess strong diplomacy skills and the ability to make sound judgments with constituents diverse in ability and background.
- Proficiency in Microsoft Excel and Word.
- Ability to work positively in a demanding, high volume, fast-paced, team-oriented student service environment both independently as well as collaboratively.
- Must exercise good judgment, discretion, and patience especially with difficult inquires.
- Demonstrated commitment to the University’s values and mission. Ability to keep University records confidential.
Preferred Knowledge, Skills, Abilities:
- Experience with Ellucian Banner and Workday Finance
- Experience in a higher education environment.
Accountabilities:
Responsible for own work only.
Additional Job Description
Note:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Time Type Requirement
Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
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